Frequently Asked Questions

  1. Why should I trust GoSpotless Cleaning Services? Trust is a vital component of our business. We take great pride in having earned the trust of hundreds of customers throughout the many years of our company’s success. Our employees are screened thoroughly and are like family members to us. As a family-oriented business, we believe in building relationships in the community and with our clients. We treat YOU like family, too! Learn more about our services here.
  2. What area do you service? We provide cleaning services for Oxford and Oxfordshire.
  3. Do I need to do anything before you arrive? The best way to prepare for your cleaners is to decide what you want done and how. The more you can tell us about what you want, the better we can do at meeting your expectations. Above all else, clear communication is key.
  4. Do we provide the cleaning supplies? We bring all our own supplies for our Commercial Cleaning Services. If there are supplies that you would prefer us to use feel free to let us know and we can use any supplies you leave out for us. For our Domestic and Residential Cleaning we can provide our own cleaning products upon request. Contact us for more details.
  5. What kind of products do you use? We use a variety of products. As a rule, we use the least toxic products that will do the job. We respect the wishes of the client if they have a preference for a particular product(s) that they want us to use.
  6. What is a move in/move out cleaning? Our move in/move out cleanings are designed to prepare a home for a new tenant. It’s a deeper cleaning that includes cleaning inside the cabinets (empty cabinets and drawers) and drawers, fixtures, inside the fridge (empty).
  7. What does a deep clean include? The deep clean service is a comprehensive top-to-bottom cleaning. We recommend a deep cleaning if you have not had your apartment professionally cleaned within the past 3 months.
  8. Do I have to be home for the cleaning? No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk, whatever is most convenient for you.
  9. What if something in my home or company is broken or damaged? In the unfortunate event that a breakage occurs, we will make every effort to have the item repaired or replaced. We are bonded and insured to cover unfortunate occurrences of damages of a larger nature.
  10. Cancellation/Rescheduling Policy: If you need to cancel or reschedule your clean, you must do so with a 48-hour notice to avoid paying a lockout fee (half the price of your clean). Please note that the 48-hour notice must take place during our normal hours of operation which are Monday-Friday, from 8 am to 5:30 pm. Calling or leaving any message for us during the weekend or after our business hours do not count toward the advanced notice. Since we are not open on the weekends, we will not get those messages until Monday morning.
  11. Keys and Access to Your Home or Commercial Space: Please be prepared for our cleaning professionals to arrive at your house or business space on the day of your cleaning appointment. If it’s more convenient for you, you can give us a spare key which will be kept in a very safe lock box at our office. We can also be trusted with door codes if you prefer. If you like to be home while we are there, that’s certainly no problem.
  12. What happens if something goes wrong during my booking? Please don’t hesitate to contact us. We’re always here to help.
  13. Can I request special tasks or extras? Of course, you can. Just add any comments or extras you would like to be applied to your service or just give us a call, and we will be happy to accommodate them.
  14. Are you a pet friendly service? Yes, all of our professional cleaners are trained to correctly deal with your furry family member.